FAQ

Frequently Asked Questions

Orders

Can I change or cancel my order?
Yes, as long as it has not shipped yet. Email us at contact@trybelleva.com with your order number as soon as possible.

I did not receive a confirmation email.
Check your spam or promotions folder. If it is not there, contact us and we will resend it.

Which payment methods do you accept?
All major credit and debit cards, plus the express payment options shown at checkout (such as Shop Pay, Apple Pay, Google Pay or PayPal, depending on your device).

Is it safe to order on your site?
Yes. Checkout is powered by Shopify with SSL encryption, and we never see or store your full card details.

Shipping

How much is shipping?
It depends on the product and the offer: offers marked "Free Shipping" on the product page ship free, and the exact cost is always shown at checkout before you pay. Orders ship the next business day; delivery then takes 7 to 12 business days in the US and 7 to 14 business days elsewhere.

How do I track my order?
Use the tracking link in your shipping confirmation email, or visit Track your order.

Can I send an order directly to someone else?
Yes. Just enter their address as the shipping address at checkout. Our packages do not include prices or invoices.

Do you ship internationally?
Yes, to most countries. Import duties and taxes, if any, are paid by the recipient.

Returns

What is your return policy?
With our 30-Day Money-Back Guarantee, you have 30 days from delivery to return unused items in their original packaging for a full refund. Read the full Refund Policy.

My item arrived damaged or wrong. What do I do?
Contact us within 30 days with your order number. We will send a free replacement or a full refund, your choice.

Still have a question?

Email contact@trybelleva.com or use our contact form. We reply within 1 business day.